Terms & Conditions for Sales
These terms and conditions apply to all products and services provided PRINT INDIA. PRINT INDIA is a company registered in new delhi , india , with its registered head office at 1179A/12 ist floor, textile complex, main road govind puri, kalkaji new delhi-110019 ,india
2. Price Quotations
Quotations are provided based upon PRINT INDIA understanding of the customer requirements and the current costs of production; all quotations are normally valid for a period of 30 days unless otherwise advised by PRINT INDIA in writing.
PRINT INDIA will make every effort to avoid price changes; although all prices are subject to amendment until confirmation of requirements and placement of order by the customer.
3. Value Added Tax (V.A.T.)
PRINT INDIA will apply the appropriate rate of delhi value added tax to the cost of all quotations and orders at the date of invoice, PRINT INDIA cannot be held responsible for any changes in the prevailing VAT rates to be applied.
4. Specifications and Acceptance of Proofs
PRINT INDIA will manage the complete production process to ensure customer satisfaction, although the customer shall be responsible for ensuring the accuracy and quality of all information and copy data provided to PRINT INDIA.
In the event of card personalisation all fonts, names, sizes and ratios need to be disclosed to PRINT INDIA especially in respect of barcode generation. All personalisation data needs to be checked prior to submission to PRINT INDIA.
PRINT INDIA will not reformat or correct any data and the cards will be printed with the data supplied in its original format. Test cards with barcodes and/or magnetic stripes need to be checked on the final customers system and approval given to PRINT INDIA prior to final card personalisation. Please allow enough time for this testing exercise. Your PRINT INDIA account manager will advise you of sample lead times.
Prior to commencing production, proofs of all work will be provided by PRINT INDIA for the customer's approval. Whilst PRINT INDIA will ensure quality and accuracy are in accordance with customers’ specifications, the customer will remain fully responsible for validating all appropriate details including any artwork, colours, spelling and fonts.
Please note that if the order is a re-print and requires an exact colour match to a previous order, the customer will be required to supply an actual card as a sample to ensure a satisfactory colour match can be achieved. PRINT INDIA will not accept liability for any errors not corrected by the customer at this stage and additional charges may be made for any further amendments or proofs, requested by the customer after acceptance.
5. Payment Terms, Cancellation of Orders & Refunds
Payment should be made with placement of order; once payment has been received PRINT INDIA will start processing the order.
In the event of customer cancellation after placement of order but prior to approval of proofs, a refund of 50% of the total order value will be applied.
Once proofs have been confirmed by the customer and PRINT INDIA has started the production process, cancellation of orders will not be possible and no refunds can be applied.
6. Delivery Service
Unless otherwise stated, all PRINT INDIA proposals are inclusive of standard delivery charges within the india , via traceable courier. The standard PRINT INDIA delivery service provides within 3 working days delivery.
It is the customer's responsibility to provide accurate and complete information of their delivery requirements, so these can be properly achieved. Individual and special delivery requirements can be accommodated, although may incur additional courier charges which will be passed on to the customer.
In the event that the customer is unable to receive delivery at the specified address when attempted by the courier within the agreed timescales, delivery will deem to have been completed at that point and it is the customer's responsibility to make revised delivery or collection arrangements with the courier.
PRINT INDIA cannot be held responsible for any additional delays or costs associated with re-deliveries.
Delivery lead-times will be as stated on the PRINT INDIA estimate and are subject to sight of artwork and customer approval of proofs. PRINT INDIA will make every effort to ensure that all work is satisfactorily completed and successfully delivered within these timescales, according to customer requirements and Card care quality standards.
The customer shall retain ownership of all copyright of data submitted, but will grant PRINT INDIA a royalty-free, non-terminable licence to use in order to fulfill the requirements of customer orders.
Unless expressly requested not to do so by the customer, PRINT INDIA reserves the right to use any artwork images from completed orders to promote itself. PRINT INDIA will, as a matter of courtesy, request the approval of the customer before proceeding, although such approval is not to be unreasonably withheld.
The customer shall be fully responsible for obtaining the necessary approvals to enable PRINT INDIA to reproduce all images and artwork it supplies, and shall indemnify KPRINT INDIA against any third party claims associated with the use of such images. PRINT INDIA will not provide customers with any products which may be of an illegal or libelous nature or a potential infringement of the proprietary rights of any third party.
The copyright in the material contained in the PRINT INDIA websites, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software belongs to PRINT INDIA, its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without PRINT INDIA prior permission.
9. Branding & Trademarks
Unless specifically requested not to do so by the customer, PRINT INDIA may include its’ own brand logos and other trademarks as appropriate. These will be included in the final proofs and subject to customer approval; they are intended to promote and validate the authenticity of the products.
All logos, names, images and trademarks of PRINT INDIA and its subsidiaries are proprietary rights of the PRINT INDIA group; the use of any such logo, name, image or trademark is not permitted without our prior written permission.
10. Data Protection
PRINT INDIA warrants that all customer information provided in the placement and fulfillment of orders will be retained by PRINT INDIA in a secure environment, information will not be provided to third parties outside the PRINT INDIA group or its agents.
Whilst it will use its best endeavors and extensive knowledge of plastic card and promotional products and their applications to ensure that customer requirements are fully satisfied, PRINT INDIA does not provide any warranties or guarantees of any kind relating to the suitability of its products for a particular purpose.
PRINT INDIA shall use all reasonable efforts to ensure that the best possible colour and image reproduction on customer's work is achieved, although some variation is inevitable during the production process and an exact match cannot be guaranteed.
PRINT INDIA will not accept any liability in respect of any unsatisfactory quality or poor performance as a result of incorrect or incomplete information specified by the customer.
PRINT INDIA not shall not be liable for any indirect costs, consequential damages, loss of profits, goodwill or data associated with the performance of its products or resulting from delays in delivery.
12. Force Majeure
PRINT INDIA will not accept any liability if it is unable to meet its obligations to the customer for any reason outside its control including (but not limited to); acts of god / natural disasters, governmental legislation, war, power failures, industrial action by agents & third parties.
In the event of such an occurrence, PRINT INDIA will use its best endeavours to satisfy the delivery requirements as soon as it is able, although the customer will have the option to terminate the contract and pay for work completed and costs incurred by PRINT INDIA until that point.
13. Jurisdiction and Changes
These terms and conditions shall be governed by and construed in accordance with Indian law. Jurisdiction in delhi only. They may be amended from time to time without notice; the latest version of these terms can be accessed via the PRINT INDIA website.
14. Card care & PRINT INDIA Commitment to Excellence
All PRINT INDIA products are protected by Card care; a unique seal of approval developed by us to raise standards of service and quality within the Plastic Card Industry.
We are committed to achieve customer satisfaction for all orders we receive; if you are not already a PRINT INDIA customer, please give us a call to experience the difference and see how we can help you.